{"id":3399,"date":"2020-04-28T10:58:49","date_gmt":"2020-04-28T08:58:49","guid":{"rendered":"https:\/\/help.coglas.com\/faq\/"},"modified":"2023-04-20T15:03:30","modified_gmt":"2023-04-20T13:03:30","slug":"faq","status":"publish","type":"page","link":"https:\/\/help3.coglas.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-first\" style=\"width:50%;width:calc(50% - ( ( 4% ) * 0.5 ) );margin-right: 4%;margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 30px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"margin-top:10px;margin-right:0px;margin-bottom:15px;margin-left:0px;\"><h1 class=\"title-heading-left\" style=\"margin:0;\">Frequently asked questions<\/h1><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-last fusion-no-small-visibility\" style=\"width:50%;width:calc(50% - ( ( 4% ) * 0.5 ) );margin-top:2px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 30px 0px 30px;\"><style type=\"text\/css\">.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-field input,.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-button input[type=submit] {height: 40px;}.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-button input[type=submit] {line-height: 40px;}.fusion-search-element-1.fusion-search-form-clean .searchform .fusion-search-form-content .fusion-search-field input {padding-left: 40px;}.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-button input[type=submit] {width: 40px;}.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-field input,.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-field input::placeholder,.fusion-search-element-1.fusion-search-form-clean .searchform .fusion-search-form-content .fusion-search-button input[type=submit] {color: #9ea0a4;}.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-field input:focus {border-color: #33475b;}.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-field input,.fusion-search-element-1.fusion-search-form-clean .searchform .fusion-search-form-content .fusion-search-button input[type=submit] {font-size: 16px;}.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-field input {background-color: #ffffff;border-color: #e2e2e2;}.fusion-search-element-1 .searchform.fusion-search-form-classic .fusion-search-form-content, .fusion-search-form-classic .searchform:not(.fusion-search-form-clean) .fusion-search-form-content {border-radius: 4px;overflow: hidden;}.fusion-search-element-1 .fusion-search-form-content input.s {border-radius: 4px;}<\/style><div class=\"fusion-search-element fusion-search-element-1 fusion-search-form-clean\" style=\"margin-bottom:0%;\">\t\t<form role=\"search\" class=\"searchform fusion-search-form  fusion-live-search fusion-search-form-clean\" method=\"get\" action=\"https:\/\/help3.coglas.com\/en\/\">\n\t\t\t<div class=\"fusion-search-form-content\">\n\n\t\t\t\t\n\t\t\t\t<div class=\"fusion-search-field search-field\">\n\t\t\t\t\t<label><span class=\"screen-reader-text\">Search for:<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input type=\"search\" class=\"s fusion-live-search-input\" name=\"s\" id=\"fusion-live-search-input-0\" autocomplete=\"off\" placeholder=\"Search\" required aria-required=\"true\" aria-label=\"Search\"\/>\n\t\t\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"fusion-search-button search-button\">\n\t\t\t\t\t<input type=\"submit\" class=\"fusion-search-submit searchsubmit\" aria-label=\"Search\" value=\"&#xf002;\" \/>\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-slider-loading\"><\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t<input type=\"hidden\" name=\"post_type[]\" value=\"post\" \/><input type=\"hidden\" name=\"post_type[]\" value=\"page\" \/><input type=\"hidden\" name=\"post_type[]\" value=\"avada_faq\" \/><input type=\"hidden\" name=\"search_limit_to_post_titles\" value=\"0\" \/><input type=\"hidden\" name=\"fs\" value=\"1\" \/>\n\t\t\t<\/div>\n\n\n\t\t\t\t\t\t\t<div class=\"fusion-search-results-wrapper\"><div class=\"fusion-search-results\"><\/div><\/div>\n\t\t\t\n\t\t<\/form>\n\t\t<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;width:100%;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"border-color:#b6b7d599;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:20px;padding-right:30px;padding-bottom:0px;padding-left:30px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_5 1_5 fusion-one-fifth fusion-column-first sticky-element-inhalt fusion-no-small-visibility fusion-no-medium-visibility\" style=\"width:20%;width:calc(20% - ( ( 4% + 4% ) * 0.2 ) );margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-width: 0 1px 0 0;border-color:#e2e2e2;border-style:solid;padding: 6px 30px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-six\" style=\"font-size:15px;margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;\"><h6 class=\"title-heading-left\" style=\"margin:0;font-size:1em;color:#4a4e57;\">Content<\/h6><\/div><ul class=\"fusion-checklist fusion-checklist-1\" style=\"font-size:15px;line-height:25.5px;\"><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:25.5px;width:25.5px;margin-right:10.5px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-double-right fal\" style=\"color:#4a4e57;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:36px;color:#4a4e57;\"><a href=\"#Faq_General\">General<\/a><\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:25.5px;width:25.5px;margin-right:10.5px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-double-right fal\" style=\"color:#4a4e57;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:36px;color:#4a4e57;\"><a href=\"#Warehouse_structure\">Warehouse structure<\/a><\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:25.5px;width:25.5px;margin-right:10.5px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-double-right fal\" style=\"color:#4a4e57;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:36px;color:#4a4e57;\"><a href=\"#Goods_receipt\">Goods receipt<\/a><\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:25.5px;width:25.5px;margin-right:10.5px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-double-right fal\" style=\"color:#4a4e57;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:36px;color:#4a4e57;\"><a href=\"#Goods_out\">Goods out<\/a><\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:25.5px;width:25.5px;margin-right:10.5px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-double-right fal\" style=\"color:#4a4e57;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:36px;color:#4a4e57;\"><a href=\"#Packing\">Packing<\/a><\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:25.5px;width:25.5px;margin-right:10.5px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-double-right fal\" style=\"color:#4a4e57;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:36px;color:#4a4e57;\"><a href=\"#Administration\">Administration<\/a><\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"height:25.5px;width:25.5px;margin-right:10.5px;\" class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-angle-double-right fal\" style=\"color:#4a4e57;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:36px;color:#4a4e57;\"><a href=\"#Data_interface\">Data interface<\/a><\/div><\/li><\/ul><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_3_5 3_5 fusion-three-fifth\" style=\"width:60%;width:calc(60% - ( ( 4% + 4% ) * 0.6 ) );margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-menu-anchor\" id=\"Faq_General\"><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:15px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper lazyload fusion-flex-column-wrapper-legacy fusion-empty-dims-bg-image\" style=\"background-position:left center;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-radius:6px 6px 0px 0px;border-width: 0 0 0 0;border-color:#4a4e57;border-style:solid;border-radius:6px 6px 0px 0px;overflow:hidden;padding: 25px 20px 7px 20px;\" data-bg-url=\"https:\/\/help.coglas.com\/wp-content\/uploads\/2020\/04\/update_blank.jpg\" data-bg=\"https:\/\/help.coglas.com\/wp-content\/uploads\/2020\/04\/update_blank.jpg\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:24px;margin-top:0px;margin-right:0px;margin-bottom:15px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;font-size:1em;color:#ffffff;line-height:28px;\"><i class=\"fb-icon-element-1 fb-icon-element fontawesome-icon fa-star fal circle-no fusion-text-flow\" style=\"font-size:20px;margin-bottom:2px;\"><\/i><style>i.fb-icon-element.fontawesome-icon.fb-icon-element-1{ color: #ffffff;}i.fb-icon-element.fontawesome-icon.fb-icon-element-1:hover { color: #ffffff;}<\/style> General<\/p><\/h2><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:-1px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-radius:0px 0px 6px 6px;border-width: 1px 1px 1px 1px;border-color:#e2e2e2;border-style:solid;border-radius:0px 0px 6px 6px;overflow:hidden;padding: 14px 20px 14px 20px;\"><style type=\"text\/css\">#accordion-3399-1 .fusion-panel:hover{ border-color: #e2e2e2 } #accordion-3399-1 .fusion-panel { border-color:#e2e2e2; }.fusion-accordian  #accordion-3399-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-3399-1 .panel-title a .fa-fusion-box:before{ font-size: 16px; width: 16px;}.fusion-accordian  #accordion-3399-1 .panel-title a{color:#027bce;font-family:\"Roboto\";font-weight:400;}.fusion-accordian  #accordion-3399-1 .toggle-content{font-size:16px;color:#4a4e57;font-family:\"Roboto\";font-weight:400;}.fusion-accordian  #accordion-3399-1 .fa-fusion-box { background-color: #33475b;border-color: #33475b;}.fusion-accordian  #accordion-3399-1 .panel-title a:not(.active):hover, #accordion-3399-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #0099d0;}.fusion-accordian  #accordion-3399-1 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-3399-1 .panel-title a:not(.active):hover .fa-fusion-box { background-color: #0099d0!important;border-color: #0099d0!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-3399-1\"><style type=\"text\/css\">.fusion-accordian  #accordion-3399-1 .panel-9f43e4944c4104066 .panel-title a{color:#027bce;}.fusion-accordian  #accordion-3399-1 .panel-9f43e4944c4104066 .toggle-content{color:#4a4e57;}<\/style><div class=\"fusion-panel panel-default panel-9f43e4944c4104066\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_9f43e4944c4104066\"><a class=\"active\" aria-expanded=\"true\" aria-controls=\"9f43e4944c4104066\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3399-1\" data-target=\"#9f43e4944c4104066\" href=\"#9f43e4944c4104066\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Test server not responding (test.coglas.com)<\/span><\/a><\/h4><\/div><div id=\"9f43e4944c4104066\" class=\"panel-collapse collapse in\" araia-labelledby=\"toggle_9f43e4944c4104066\"><div class=\"panel-body toggle-content fusion-clearfix\">In the period Mon &#8211; Fri from 06:00 &#8211; 09:00, 12:00 &#8211; 13:00, 16:00 &#8211; 17:00 as well as on weekends, the web service &#8220;test.coglas.com&#8221; is restarted and updated. Therefore, testing may be interrupted. The restarts are planned (e.g. update) and are carried out on &#8220;test.coglas.com&#8221; without notification to the customer.<\/p>\n<style type='text\/css'>.reading-box-container-1 .element-bottomshadow:before,.reading-box-container-1 .element-bottomshadow:after{opacity:0.7;}<\/style><div class=\"fusion-reading-box-container reading-box-container-1\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"reading-box\" style=\"background-color:#f9f9fb;border-width:1px;border-color:rgba(226,226,226,0);border-left-width:3px;border-left-color:var(--primary_color);border-style:solid;\"><h2>Important:<\/h2><div class=\"reading-box-additional fusion-reading-box-additional\">For on-premises customers, restarts of the test systems are only performed in consultation with the customer. The productive systems are only restarted in coordination with the customer.<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-3399-1 .panel-3832748317c17d338 .panel-title a{}.fusion-accordian  #accordion-3399-1 .panel-3832748317c17d338 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-3832748317c17d338\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_3832748317c17d338\"><a aria-expanded=\"false\" aria-controls=\"3832748317c17d338\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3399-1\" data-target=\"#3832748317c17d338\" href=\"#3832748317c17d338\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Why do I get the error message: Missing authorization?<\/span><\/a><\/h4><\/div><div id=\"3832748317c17d338\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_3832748317c17d338\"><div class=\"panel-body toggle-content fusion-clearfix\">If the system is not operated for a longer period of time, the user can be automatically logged out. A refresh of the browser page followed by a new login to the system should already resolve the issue.<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-3399-1 .panel-4f2101dbff9b92e81 .panel-title a{}.fusion-accordian  #accordion-3399-1 .panel-4f2101dbff9b92e81 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-4f2101dbff9b92e81\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_4f2101dbff9b92e81\"><a aria-expanded=\"false\" aria-controls=\"4f2101dbff9b92e81\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3399-1\" data-target=\"#4f2101dbff9b92e81\" href=\"#4f2101dbff9b92e81\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do I merge SUs?<\/span><\/a><\/h4><\/div><div id=\"4f2101dbff9b92e81\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_4f2101dbff9b92e81\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ol>\n<li>Select the stock to be transferred in the stock overview<\/li>\n<li>Click &#8220;Relocate stock&#8221;<\/li>\n<li>Select target-SU or create a new SU<\/li>\n<\/ol>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-3399-1 .panel-e2fc8483119b0d524 .panel-title a{}.fusion-accordian  #accordion-3399-1 .panel-e2fc8483119b0d524 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-e2fc8483119b0d524\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_e2fc8483119b0d524\"><a aria-expanded=\"false\" aria-controls=\"e2fc8483119b0d524\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3399-1\" data-target=\"#e2fc8483119b0d524\" href=\"#e2fc8483119b0d524\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What exactly is the difference between stock transfer and SU transfer?<\/span><\/a><\/h4><\/div><div id=\"e2fc8483119b0d524\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_e2fc8483119b0d524\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>&#8220;Relocate SU&#8221; relocates the complete storage unit.<\/li>\n<li>&#8220;Move stock&#8221; moves stock from one SU to another. If necessary, a new SU can also be generated.<\/li>\n<\/ul>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-3399-1 .panel-8f54fbb19b3ef631d .panel-title a{}.fusion-accordian  #accordion-3399-1 .panel-8f54fbb19b3ef631d .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-8f54fbb19b3ef631d\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_8f54fbb19b3ef631d\"><a aria-expanded=\"false\" aria-controls=\"8f54fbb19b3ef631d\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3399-1\" data-target=\"#8f54fbb19b3ef631d\" href=\"#8f54fbb19b3ef631d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What exactly are system zones and how are they different from 'normal' zones?<\/span><\/a><\/h4><\/div><div id=\"8f54fbb19b3ef631d\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_8f54fbb19b3ef631d\"><div class=\"panel-body toggle-content fusion-clearfix\">System zones are necessary settings that are currently only made by COGLAS to prevent incorrect configuration. These are created when the system is set up and only need to be adjusted in exceptional cases.<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-3399-1 .panel-7264c2c966289053e .panel-title a{}.fusion-accordian  #accordion-3399-1 .panel-7264c2c966289053e .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-7264c2c966289053e\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_7264c2c966289053e\"><a aria-expanded=\"false\" aria-controls=\"7264c2c966289053e\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3399-1\" data-target=\"#7264c2c966289053e\" href=\"#7264c2c966289053e\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do I exit the processing of a transfer order correctly?<\/span><\/a><\/h4><\/div><div id=\"7264c2c966289053e\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_7264c2c966289053e\"><div class=\"panel-body toggle-content fusion-clearfix\">The system menu in the upper right corner provides various options for interrupting the processing of transfer orders:<\/p>\n<ul>\n<li>Reject &#8211; Fault<\/li>\n<li>Reject &#8211; Source storage location empty<\/li>\n<li>Complete order position<\/li>\n<li>Exit editing<\/li>\n<\/ul>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-3399-1 .panel-774c1a8e2152afdcb .panel-title a{}.fusion-accordian  #accordion-3399-1 .panel-774c1a8e2152afdcb .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-774c1a8e2152afdcb\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_774c1a8e2152afdcb\"><a aria-expanded=\"false\" aria-controls=\"774c1a8e2152afdcb\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3399-1\" data-target=\"#774c1a8e2152afdcb\" href=\"#774c1a8e2152afdcb\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Why is the COGLAS window empty after selecting a function?<\/span><\/a><\/h4><\/div><div id=\"774c1a8e2152afdcb\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_774c1a8e2152afdcb\"><div class=\"panel-body toggle-content fusion-clearfix\">A menu is opened or a function is performed in the COGLAS. In the following window the display is empty. The process is repeated, but the display in the following window remains empty.<\/p>\n<p>The reason for this is usually a missing right, which is no longer given by the current roles. The COGLAS update may include new detail rights without notice, which are automatically deactivated when installed.<\/p>\n<p>The missing right can be researched independently. For this the COGLAS Support can also assist. The maintenance of the role rights is usually done by the customer.<\/p>\n\n<div class=\"table-1\">\n<table width=\"100%\">\n<thead>\n<tr>\n<th align=\"left\"><strong>No.<\/strong><\/th>\n<th align=\"left\"><strong>Situation<\/strong><\/th>\n<th align=\"left\"><strong>Measure(s)<\/strong><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td align=\"left\">1.<\/td>\n<td align=\"left\">COGLAS role and rights management<\/td>\n<td align=\"left\">\n<ul class=\"ak-ul\">\n<li>Each menu in COGLAS can have a right entry of the status active \/ inactive.<\/li>\n<li>The right is managed in a named role and must be controlled through it.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\">2.<\/td>\n<td align=\"left\">Create a new role<\/td>\n<td align=\"left\">\n<ul class=\"ak-ul\">\n<li>A new role can be created.<\/li>\n<li>To do this, change an existing role and press the shadow area in it to &#8220;Duplicate&#8221;.<\/li>\n<li>The role name must be unique, and must not resemble any existing role.<\/li>\n<li>Individual rights can then be assigned to the role.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\">3.<\/td>\n<td align=\"left\">System roles and changes<\/td>\n<td align=\"left\">\n<ul class=\"ak-ul\">\n<li>The system roles are COGLAS internal and are intended for the project start.<\/li>\n<li>Changes to a system role are provided.<\/li>\n<li>The project must plan and create internal individual roles to manage user rights.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-3399-1 .panel-990f31e53e9dc93ad .panel-title a{}.fusion-accordian  #accordion-3399-1 .panel-990f31e53e9dc93ad .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-990f31e53e9dc93ad\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_990f31e53e9dc93ad\"><a aria-expanded=\"false\" aria-controls=\"990f31e53e9dc93ad\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3399-1\" data-target=\"#990f31e53e9dc93ad\" href=\"#990f31e53e9dc93ad\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Why is the feedback data incomplete?<\/span><\/a><\/h4><\/div><div id=\"990f31e53e9dc93ad\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_990f31e53e9dc93ad\"><div class=\"panel-body toggle-content fusion-clearfix\">In the project, data on the data interface is processed both inbound and outbound. In the project, data to the data interface is processed either inbound only or outbound only.<\/p>\n<p>The data feedback is incomplete in individual cases and cannot be processed by the customer host system.<\/p>\n\n<div class=\"table-1\">\n<table width=\"100%\">\n<thead>\n<tr>\n<th align=\"left\"><strong>No.<\/strong><\/th>\n<th align=\"left\"><strong>Situation<\/strong><\/th>\n<th align=\"left\"><strong>Measure(s)<\/strong><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td align=\"left\">1.<\/td>\n<td align=\"left\">Prerequisite there is an incoming data interface.<\/td>\n<td align=\"left\">\n<ul class=\"ak-ul\">\n<li>The data input stores additional information that is only created by the data input.<\/li>\n<li>If the data record is deleted in COGLAS and then manually created again, the additional information will be missing.<\/li>\n<li>For data feedback, the message type is created with all currently available data. However, COGLAS does not guarantee completeness due to manipulation of the data.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\">2.<\/td>\n<td align=\"left\">Verification check in the &#8220;change history&#8221;<\/td>\n<td align=\"left\">\n<ul class=\"ak-ul\">\n<li>Control in the &#8220;System &#8211; Change history&#8221; menu<\/li>\n<li>Search for the record that was reported incomplete to the data interface.<\/li>\n<li>In the result, look for &#8220;Deleted&#8221; information, which has subsequently been &#8220;Created&#8221; again.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-menu-anchor\" id=\"Warehouse_structure\"><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-2 fusion_builder_column_inner_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:15px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper lazyload fusion-flex-column-wrapper-legacy fusion-empty-dims-bg-image\" style=\"background-position:left center;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-radius:6px 6px 0px 0px;border-width: 0 0 0 0;border-color:#e2e2e2;border-style:solid;border-radius:6px 6px 0px 0px;overflow:hidden;padding: 25px 20px 7px 20px;\" data-bg-url=\"https:\/\/help.coglas.com\/wp-content\/uploads\/2020\/04\/update_blank.jpg\" data-bg=\"https:\/\/help.coglas.com\/wp-content\/uploads\/2020\/04\/update_blank.jpg\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:24px;margin-top:0px;margin-right:0px;margin-bottom:15px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;font-size:1em;color:#ffffff;line-height:28px;\"><i class=\"fb-icon-element-2 fb-icon-element fontawesome-icon fa-inventory fal circle-no fusion-text-flow\" style=\"font-size:24px;margin-bottom:2px;\"><\/i><style>i.fb-icon-element.fontawesome-icon.fb-icon-element-2{ color: #ffffff;}i.fb-icon-element.fontawesome-icon.fb-icon-element-2:hover { color: #ffffff;}<\/style> Warehouse structure<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-3 fusion_builder_column_inner_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:-1px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-radius:0px 0px 6px 6px;border-width: 1px 1px 1px 1px;border-color:#e2e2e2;border-style:solid;border-radius:0px 0px 6px 6px;overflow:hidden;padding: 14px 20px 14px 20px;\"><style type=\"text\/css\">#accordion-3399-2 .fusion-panel:hover{ border-color: #e2e2e2 } #accordion-3399-2 .fusion-panel { border-color:#e2e2e2; }.fusion-accordian  #accordion-3399-2 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-3399-2 .panel-title a .fa-fusion-box:before{ font-size: 16px; width: 16px;}.fusion-accordian  #accordion-3399-2 .panel-title a{color:#027bce;font-family:\"Roboto\";font-weight:400;}.fusion-accordian  #accordion-3399-2 .toggle-content{font-size:16px;color:#4a4e57;font-family:\"Roboto\";font-weight:400;}.fusion-accordian  #accordion-3399-2 .fa-fusion-box { background-color: #33475b;border-color: #33475b;}.fusion-accordian  #accordion-3399-2 .panel-title a:not(.active):hover, #accordion-3399-2 .fusion-toggle-boxed-mode:hover .panel-title a { color: #0099d0;}.fusion-accordian  #accordion-3399-2 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-3399-2 .panel-title a:not(.active):hover .fa-fusion-box { background-color: #0099d0!important;border-color: #0099d0!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-3399-2\"><style type=\"text\/css\">.fusion-accordian  #accordion-3399-2 .panel-0e97226d4cf197e57 .panel-title a{}.fusion-accordian  #accordion-3399-2 .panel-0e97226d4cf197e57 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-0e97226d4cf197e57\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_0e97226d4cf197e57\"><a aria-expanded=\"false\" aria-controls=\"0e97226d4cf197e57\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3399-2\" data-target=\"#0e97226d4cf197e57\" href=\"#0e97226d4cf197e57\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Why does the COGLAS Infoscan to the barcode show a wrong storage location?<\/span><\/a><\/h4><\/div><div id=\"0e97226d4cf197e57\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_0e97226d4cf197e57\"><div class=\"panel-body toggle-content fusion-clearfix\"><strong>Cause<\/strong><\/p>\n<ul>\n<li>The barcode is stored incorrectly in the topology and must be checked.<\/li>\n<li>Control #1 &#8211; Check the bin location to be applied to the barcode.<\/li>\n<li>Control #2 &#8211; Checking the storage location that is output to the barcode.<\/li>\n<\/ul>\n<p><strong>Solution<\/strong><\/p>\n<ul>\n<li>Correction of the barcode at the storage location<\/li>\n<li>Repeat the <strong>infoscan<\/strong> to the barcode to exclude multiple assignments.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-menu-anchor\" id=\"Goods_receipt\"><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-4 fusion_builder_column_inner_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:15px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper lazyload fusion-flex-column-wrapper-legacy fusion-empty-dims-bg-image\" style=\"background-position:left center;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-radius:6px 6px 0px 0px;border-width: 0 0 0 0;border-color:#e2e2e2;border-style:solid;border-radius:6px 6px 0px 0px;overflow:hidden;padding: 25px 20px 7px 20px;\" data-bg-url=\"https:\/\/help.coglas.com\/wp-content\/uploads\/2020\/04\/update_blank.jpg\" data-bg=\"https:\/\/help.coglas.com\/wp-content\/uploads\/2020\/04\/update_blank.jpg\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:24px;margin-top:0px;margin-right:0px;margin-bottom:15px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;font-size:1em;color:#ffffff;line-height:28px;\"><i class=\"fb-icon-element-3 fb-icon-element fontawesome-icon fa-sign-in-alt fal circle-no fusion-text-flow\" style=\"font-size:24px;margin-bottom:2px;\"><\/i><style>i.fb-icon-element.fontawesome-icon.fb-icon-element-3{ color: #ffffff;}i.fb-icon-element.fontawesome-icon.fb-icon-element-3:hover { color: #ffffff;}<\/style> Goods receipt<\/p><\/h2><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-5 fusion_builder_column_inner_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:-1px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-radius:0px 0px 6px 6px;border-width: 1px 1px 1px 1px;border-color:#e2e2e2;border-style:solid;border-radius:0px 0px 6px 6px;overflow:hidden;padding: 14px 20px 14px 20px;\"><style type=\"text\/css\">#accordion-3399-3 .fusion-panel:hover{ border-color: #e2e2e2 } #accordion-3399-3 .fusion-panel { border-color:#e2e2e2; }.fusion-accordian  #accordion-3399-3 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-3399-3 .panel-title a .fa-fusion-box:before{ font-size: 16px; width: 16px;}.fusion-accordian  #accordion-3399-3 .panel-title a{color:#027bce;font-family:\"Roboto\";font-weight:400;}.fusion-accordian  #accordion-3399-3 .toggle-content{font-size:16px;color:#4a4e57;font-family:\"Roboto\";font-weight:400;}.fusion-accordian  #accordion-3399-3 .fa-fusion-box { background-color: #33475b;border-color: #33475b;}.fusion-accordian  #accordion-3399-3 .panel-title a:not(.active):hover, #accordion-3399-3 .fusion-toggle-boxed-mode:hover .panel-title a { color: #0099d0;}.fusion-accordian  #accordion-3399-3 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-3399-3 .panel-title a:not(.active):hover .fa-fusion-box { background-color: #0099d0!important;border-color: #0099d0!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-3399-3\"><style type=\"text\/css\">.fusion-accordian  #accordion-3399-3 .panel-abb20163bbd101113 .panel-title a{}.fusion-accordian  #accordion-3399-3 .panel-abb20163bbd101113 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-abb20163bbd101113\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_abb20163bbd101113\"><a aria-expanded=\"false\" aria-controls=\"abb20163bbd101113\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3399-3\" data-target=\"#abb20163bbd101113\" href=\"#abb20163bbd101113\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Why was no transfer order created after 'Post' in goods receipt?<\/span><\/a><\/h4><\/div><div id=\"abb20163bbd101113\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_abb20163bbd101113\"><div class=\"panel-body toggle-content fusion-clearfix\">Check strategy: Is the option &#8220;Generate transport orders&#8221; selected for the chosen strategy? If no, it is an unplanned variant, where the goods are to be transferred to the warehouse by the employee without a transfer order.<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-menu-anchor\" id=\"Goods_out\"><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-6 fusion_builder_column_inner_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:15px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper lazyload fusion-flex-column-wrapper-legacy fusion-empty-dims-bg-image\" style=\"background-position:left center;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-radius:6px 6px 0px 0px;border-width: 0 0 0 0;border-color:#e2e2e2;border-style:solid;border-radius:6px 6px 0px 0px;overflow:hidden;padding: 25px 20px 7px 20px;\" data-bg-url=\"https:\/\/help.coglas.com\/wp-content\/uploads\/2020\/04\/update_blank.jpg\" data-bg=\"https:\/\/help.coglas.com\/wp-content\/uploads\/2020\/04\/update_blank.jpg\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:24px;margin-top:0px;margin-right:0px;margin-bottom:15px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;font-size:1em;color:#ffffff;line-height:28px;\"><i class=\"fb-icon-element-4 fb-icon-element fontawesome-icon fa-sign-out-alt fal circle-no fusion-text-flow\" style=\"font-size:24px;margin-bottom:2px;\"><\/i><style>i.fb-icon-element.fontawesome-icon.fb-icon-element-4{ color: #ffffff;}i.fb-icon-element.fontawesome-icon.fb-icon-element-4:hover { color: #ffffff;}<\/style> Goods out<\/p><\/h2><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-7 fusion_builder_column_inner_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:-1px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-radius:0px 0px 6px 6px;border-width: 1px 1px 1px 1px;border-color:#e2e2e2;border-style:solid;border-radius:0px 0px 6px 6px;overflow:hidden;padding: 14px 20px 14px 20px;\"><style type=\"text\/css\">#accordion-3399-4 .fusion-panel:hover{ border-color: #e2e2e2 } #accordion-3399-4 .fusion-panel { border-color:#e2e2e2; }.fusion-accordian  #accordion-3399-4 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-3399-4 .panel-title a .fa-fusion-box:before{ font-size: 16px; width: 16px;}.fusion-accordian  #accordion-3399-4 .panel-title a{color:#027bce;font-family:\"Roboto\";font-weight:400;}.fusion-accordian  #accordion-3399-4 .toggle-content{font-size:16px;color:#4a4e57;font-family:\"Roboto\";font-weight:400;}.fusion-accordian  #accordion-3399-4 .fa-fusion-box { background-color: #33475b;border-color: #33475b;}.fusion-accordian  #accordion-3399-4 .panel-title a:not(.active):hover, #accordion-3399-4 .fusion-toggle-boxed-mode:hover .panel-title a { color: #0099d0;}.fusion-accordian  #accordion-3399-4 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-3399-4 .panel-title a:not(.active):hover .fa-fusion-box { background-color: #0099d0!important;border-color: #0099d0!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-3399-4\"><style type=\"text\/css\">.fusion-accordian  #accordion-3399-4 .panel-3270e8ef598bca596 .panel-title a{}.fusion-accordian  #accordion-3399-4 .panel-3270e8ef598bca596 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-3270e8ef598bca596\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_3270e8ef598bca596\"><a aria-expanded=\"false\" aria-controls=\"3270e8ef598bca596\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3399-4\" data-target=\"#3270e8ef598bca596\" href=\"#3270e8ef598bca596\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do I find out for which order the reserved stocks of a SU are reserved in the stock overview?<\/span><\/a><\/h4><\/div><div id=\"3270e8ef598bca596\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_3270e8ef598bca596\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Clicking on the red colored quantity of the SU opens a link to the corresponding orders.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-3399-4 .panel-78eadaf3796579da6 .panel-title a{}.fusion-accordian  #accordion-3399-4 .panel-78eadaf3796579da6 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-78eadaf3796579da6\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_78eadaf3796579da6\"><a aria-expanded=\"false\" aria-controls=\"78eadaf3796579da6\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3399-4\" data-target=\"#78eadaf3796579da6\" href=\"#78eadaf3796579da6\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Why were no or not all transfer orders created after 'Start order' in the customer order?<\/span><\/a><\/h4><\/div><div id=\"78eadaf3796579da6\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_78eadaf3796579da6\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The outsourcing of the customer order is carried out according to several specifications. Check if the following list is a possible cause for you.<\/p>\n\n<div class=\"table-1\">\n<table width=\"100%\">\n<thead>\n<tr>\n<th align=\"left\"><strong>No.<\/strong><\/th>\n<th align=\"left\"><strong>Situation<\/strong><\/th>\n<th align=\"left\"><strong>Measure(s)<\/strong><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td align=\"left\">1.<\/td>\n<td align=\"left\">The article has insufficient, available inventory to fully outsource the position.<\/td>\n<td align=\"left\">\n<ul class=\"ak-ul\">\n<li>The stock has an available quantity.<\/li>\n<li>The stock is located within the system zone &#8220;Available stock&#8221;.<\/li>\n<li>The stock is not in any blacklist.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\">2.<\/td>\n<td align=\"left\">The position has maintained the default to &#8220;Quantity per storage unit&#8221;.<\/td>\n<td align=\"left\">\n<ul class=\"ak-ul\">\n<li>The value to &#8220;Quantity per storage unit&#8221; indicates which source stocks are required with this quantity.<\/li>\n<li>Stock that does not correspond to this quantity is ignored.<\/li>\n<li>Example order position with quantity 4, &#8220;quantity per storage unit=4&#8221; and in the warehouse there are two stocks with quantity = 2 each<\/li>\n<li>There are 4 pieces in total, but the order position expects 4 pieces to be withdrawn once based on &#8220;Quantity per storage unit=4&#8221;.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\">3.<\/td>\n<td align=\"left\">Predefined stock qualifications<\/td>\n<td align=\"left\">\n<ul class=\"ak-ul\">\n<li>Check the stock qualifications in the order position.<\/li>\n<li>The stock covers this stock category.<\/li>\n<li>Examples = batch, production date, best before date, special stock number, special stock number 2<\/li>\n<li>Examples = Fields from the &#8220;Dynamic Types&#8221; area such as &#8220;Asset Tag\/Equipment Number&#8221;. Once activated, these are mandatory fields (for maintained values) similar to the batch.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\">4.<\/td>\n<td align=\"left\">What is the expected extraction? Whole storage unit or picking.<\/td>\n<td align=\"left\">\n<ul class=\"ak-ul\">\n<li>Check the inventory mapping and confirm that it is not present.<\/li>\n<li>Start the stock assignment manually to the corresponding function.<\/li>\n<li>Which stock levels are displayed for selection? Is the display empty?<\/li>\n<li>Check if the other display for stock allocation shows a stock level.<\/li>\n<li>Check points 1 and 2 to see if the situation is there.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\">5.<\/td>\n<td align=\"left\">Menus for transfer order processing<\/td>\n<td align=\"left\">\n<ul class=\"ak-ul\">\n<li>If there is a transport request, check the correct menus.<\/li>\n<li>Check the &#8220;Picking&#8221; menu for the &#8220;Picking&#8221;.<\/li>\n<li>Check the &#8220;Transport&#8221; menu for &#8220;Whole storage unit&#8221;.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-3399-4 .panel-8fed2b23b3522f547 .panel-title a{}.fusion-accordian  #accordion-3399-4 .panel-8fed2b23b3522f547 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-8fed2b23b3522f547\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_8fed2b23b3522f547\"><a aria-expanded=\"false\" aria-controls=\"8fed2b23b3522f547\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3399-4\" data-target=\"#8fed2b23b3522f547\" href=\"#8fed2b23b3522f547\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What does the 'Reset status' button in the picking control station do?<\/span><\/a><\/h4><\/div><div id=\"8fed2b23b3522f547\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_8fed2b23b3522f547\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Resets the status to &#8220;Created&#8221; to display it again in the main picking menu. If a user is already in the processing of the pick position at the time of resetting, the system will force him to leave it.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-3399-4 .panel-5134a91444e5a47f2 .panel-title a{}.fusion-accordian  #accordion-3399-4 .panel-5134a91444e5a47f2 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-5134a91444e5a47f2\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_5134a91444e5a47f2\"><a aria-expanded=\"false\" aria-controls=\"5134a91444e5a47f2\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3399-4\" data-target=\"#5134a91444e5a47f2\" href=\"#5134a91444e5a47f2\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Where does all the annotation text from the customer order appear?<\/span><\/a><\/h4><\/div><div id=\"5134a91444e5a47f2\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_5134a91444e5a47f2\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Text from the customer order position is displayed in the picking dialog (-&gt; Annotations) as well as directly in the dialog of TO processing<\/li>\n<li>Delivery note from sales order appears on delivery bill in the reference field<\/li>\n<li>Loading note from customer order appears on delivery bill as packing bill<\/li>\n<li>Note from customer order appears in the packing dialog<\/li>\n<\/ul>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-3399-4 .panel-b4a93cd63d8971cdc .panel-title a{}.fusion-accordian  #accordion-3399-4 .panel-b4a93cd63d8971cdc .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-b4a93cd63d8971cdc\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_b4a93cd63d8971cdc\"><a aria-expanded=\"false\" aria-controls=\"b4a93cd63d8971cdc\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3399-4\" data-target=\"#b4a93cd63d8971cdc\" href=\"#b4a93cd63d8971cdc\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Is the loading list adjusted if a pallet could not be loaded?<\/span><\/a><\/h4><\/div><div id=\"b4a93cd63d8971cdc\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_b4a93cd63d8971cdc\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ol>\n<li>All pallets are prepared<\/li>\n<li>Tour formation<\/li>\n<li>&#8220;Start loading&#8221;<\/li>\n<li>TO processing (all but at least one)<\/li>\n<li>In TO Processing &gt; System &gt; Complete order position<\/li>\n<li>Warning: Should it really be locked? (Reservations and TO will be canceled)<\/li>\n<li>Goods out bill automatically removes the canceled position and shipping documents are adjusted accordingly<\/li>\n<li>Print loading list again<\/li>\n<\/ol>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-3399-4 .panel-1a98d93feddb72383 .panel-title a{}.fusion-accordian  #accordion-3399-4 .panel-1a98d93feddb72383 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-1a98d93feddb72383\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_1a98d93feddb72383\"><a aria-expanded=\"false\" aria-controls=\"1a98d93feddb72383\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3399-4\" data-target=\"#1a98d93feddb72383\" href=\"#1a98d93feddb72383\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Where can you track the progress of customer order picking?<\/span><\/a><\/h4><\/div><div id=\"1a98d93feddb72383\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_1a98d93feddb72383\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>In the Customer order menu, in the &#8220;Change history&#8221; tab, the history of the customer order can be checked. The information is recorded here chronologically with status and name.<\/li>\n<li>In the Inventory movements menu, the bookings for the customer order number can be displayed chronologically. The search is performed on the customer order number. Articles, source and destination storage units, the name of the executor and entries are displayed, for example, if no GTIN could be used for scanning.<\/li>\n<\/ul>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-3399-4 .panel-699ac72d5f4f73ad7 .panel-title a{}.fusion-accordian  #accordion-3399-4 .panel-699ac72d5f4f73ad7 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-699ac72d5f4f73ad7\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_699ac72d5f4f73ad7\"><a aria-expanded=\"false\" aria-controls=\"699ac72d5f4f73ad7\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3399-4\" data-target=\"#699ac72d5f4f73ad7\" href=\"#699ac72d5f4f73ad7\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How can I check the disarmament status of the KLE and disarm subsequently if necessary?<\/span><\/a><\/h4><\/div><div id=\"699ac72d5f4f73ad7\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_699ac72d5f4f73ad7\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Status &#8211; KLE Disarmament status unknown\n<ul>\n<li>Open customer order and check the status of the customer order.<\/li>\n<li>Status &#8220;Picking&#8221; means that the process for picking is still in progress, or has not been completed by disarmament. Continue with &#8220;Status &#8211; KLE must be disarmed&#8221;.<\/li>\n<li>&#8220;Ready for loading&#8221; status means that picking has been completed. Continue packing or loading.<\/li>\n<\/ul>\n<\/li>\n<li>Status &#8211; KLE must be disarmed.\n<ul>\n<li>Open customer order and there open the positions with the stock allocation.<\/li>\n<li>Here you can see which KLE was used and where it is currently located. Staple the window.<\/li>\n<li>KLE containers in the system zone &#8220;Dismantling provision goods out&#8221; were disarmed. No action required.<\/li>\n<li>KLE containers in the system zone &#8220;Picking area&#8221; were not dismantled. Open the storage overview and select the storage location where the KLE is located. Select the KLE container with the checkbox and press the [LE abstellen] button. Confirm the query with OK. The KLE has now been disarmed into the system zone &#8220;Disarmament Provision Outgoing Goods&#8221;.<\/li>\n<li>Check the status of the customer order position. Continue with the next position \/ KLE.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-3399-4 .panel-536ce0095081a0eb0 .panel-title a{}.fusion-accordian  #accordion-3399-4 .panel-536ce0095081a0eb0 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-536ce0095081a0eb0\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_536ce0095081a0eb0\"><a aria-expanded=\"false\" aria-controls=\"536ce0095081a0eb0\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3399-4\" data-target=\"#536ce0095081a0eb0\" href=\"#536ce0095081a0eb0\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">With which customer order status can the packaging be started? How can I reach this one?<\/span><\/a><\/h4><\/div><div id=\"536ce0095081a0eb0\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_536ce0095081a0eb0\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>&#8220;Ready for loading&#8221; status means that picking has been completed. Continue packing or loading.<\/li>\n<li>If this status is not present, then check your customer order using the &#8220;FAQ Goods Out 7. How can I check the teardown status of the KLE and, if necessary, teardown it subsequently?&#8221;<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-menu-anchor\" id=\"Packing\"><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-8 fusion_builder_column_inner_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:15px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper lazyload fusion-flex-column-wrapper-legacy fusion-empty-dims-bg-image\" style=\"background-position:left center;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-radius:6px 6px 0px 0px;border-width: 0 0 0 0;border-color:#e2e2e2;border-style:solid;border-radius:6px 6px 0px 0px;overflow:hidden;padding: 25px 20px 7px 20px;\" data-bg-url=\"https:\/\/help.coglas.com\/wp-content\/uploads\/2020\/04\/update_blank.jpg\" data-bg=\"https:\/\/help.coglas.com\/wp-content\/uploads\/2020\/04\/update_blank.jpg\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:24px;margin-top:0px;margin-right:0px;margin-bottom:15px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;font-size:1em;color:#ffffff;line-height:28px;\"><i class=\"fb-icon-element-5 fb-icon-element fontawesome-icon fa-boxes fal circle-no fusion-text-flow\" style=\"font-size:24px;margin-bottom:2px;\"><\/i><style>i.fb-icon-element.fontawesome-icon.fb-icon-element-5{ color: #ffffff;}i.fb-icon-element.fontawesome-icon.fb-icon-element-5:hover { color: #ffffff;}<\/style> Packing<\/h2><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-9 fusion_builder_column_inner_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:-1px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-radius:0px 0px 6px 6px;border-width: 1px 1px 1px 1px;border-color:#e2e2e2;border-style:solid;border-radius:0px 0px 6px 6px;overflow:hidden;padding: 14px 20px 14px 20px;\"><style type=\"text\/css\">#accordion-3399-5 .fusion-panel:hover{ border-color: #e2e2e2 } #accordion-3399-5 .fusion-panel { border-color:#e2e2e2; }.fusion-accordian  #accordion-3399-5 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-3399-5 .panel-title a .fa-fusion-box:before{ font-size: 16px; width: 16px;}.fusion-accordian  #accordion-3399-5 .panel-title a{color:#027bce;font-family:\"Roboto\";font-weight:400;}.fusion-accordian  #accordion-3399-5 .toggle-content{font-size:16px;color:#4a4e57;font-family:\"Roboto\";font-weight:400;}.fusion-accordian  #accordion-3399-5 .fa-fusion-box { background-color: #33475b;border-color: #33475b;}.fusion-accordian  #accordion-3399-5 .panel-title a:not(.active):hover, #accordion-3399-5 .fusion-toggle-boxed-mode:hover .panel-title a { color: #0099d0;}.fusion-accordian  #accordion-3399-5 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-3399-5 .panel-title a:not(.active):hover .fa-fusion-box { background-color: #0099d0!important;border-color: #0099d0!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-3399-5\"><style type=\"text\/css\">.fusion-accordian  #accordion-3399-5 .panel-d299792b905db0cc1 .panel-title a{color:#027bce;}.fusion-accordian  #accordion-3399-5 .panel-d299792b905db0cc1 .toggle-content{color:#4a4e57;}<\/style><div class=\"fusion-panel panel-default panel-d299792b905db0cc1\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_d299792b905db0cc1\"><a aria-expanded=\"false\" aria-controls=\"d299792b905db0cc1\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3399-5\" data-target=\"#d299792b905db0cc1\" href=\"#d299792b905db0cc1\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Why is it only possible to open\/print one attachment at a time, even though I would like to open\/print several attachments?<\/span><\/a><\/h4><\/div><div id=\"d299792b905db0cc1\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_d299792b905db0cc1\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The browser may prevent multiple pop-ups from opening.<\/p>\n<p>Action: The COGLAS website must be allowed to open pop-ups in the browser.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-menu-anchor\" id=\"Administration\"><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-10 fusion_builder_column_inner_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:15px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper lazyload fusion-flex-column-wrapper-legacy fusion-empty-dims-bg-image\" style=\"background-position:left center;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-radius:6px 6px 0px 0px;border-width: 0 0 0 0;border-color:#e2e2e2;border-style:solid;border-radius:6px 6px 0px 0px;overflow:hidden;padding: 25px 20px 7px 20px;\" data-bg-url=\"https:\/\/help.coglas.com\/wp-content\/uploads\/2020\/04\/update_blank.jpg\" data-bg=\"https:\/\/help.coglas.com\/wp-content\/uploads\/2020\/04\/update_blank.jpg\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-8 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:24px;margin-top:0px;margin-right:0px;margin-bottom:15px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;font-size:1em;color:#ffffff;line-height:28px;\"><i class=\"fb-icon-element-6 fb-icon-element fontawesome-icon fa-window-alt fal circle-no fusion-text-flow\" style=\"font-size:24px;margin-bottom:2px;\"><\/i><style>i.fb-icon-element.fontawesome-icon.fb-icon-element-6{ color: #ffffff;}i.fb-icon-element.fontawesome-icon.fb-icon-element-6:hover { color: #ffffff;}<\/style> Administration<\/p><\/h2><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-11 fusion_builder_column_inner_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:-1px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-radius:0px 0px 6px 6px;border-width: 1px 1px 1px 1px;border-color:#e2e2e2;border-style:solid;border-radius:0px 0px 6px 6px;overflow:hidden;padding: 14px 20px 14px 20px;\"><style type=\"text\/css\">#accordion-3399-6 .fusion-panel:hover{ border-color: #e2e2e2 } #accordion-3399-6 .fusion-panel { border-color:#e2e2e2; }.fusion-accordian  #accordion-3399-6 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-3399-6 .panel-title a .fa-fusion-box:before{ font-size: 16px; width: 16px;}.fusion-accordian  #accordion-3399-6 .panel-title a{color:#027bce;font-family:\"Roboto\";font-weight:400;}.fusion-accordian  #accordion-3399-6 .toggle-content{font-size:16px;color:#4a4e57;font-family:\"Roboto\";font-weight:400;}.fusion-accordian  #accordion-3399-6 .fa-fusion-box { background-color: #33475b;border-color: #33475b;}.fusion-accordian  #accordion-3399-6 .panel-title a:not(.active):hover, #accordion-3399-6 .fusion-toggle-boxed-mode:hover .panel-title a { color: #0099d0;}.fusion-accordian  #accordion-3399-6 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-3399-6 .panel-title a:not(.active):hover .fa-fusion-box { background-color: #0099d0!important;border-color: #0099d0!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-3399-6\"><style type=\"text\/css\">.fusion-accordian  #accordion-3399-6 .panel-ccac03208426d7155 .panel-title a{}.fusion-accordian  #accordion-3399-6 .panel-ccac03208426d7155 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-ccac03208426d7155\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_ccac03208426d7155\"><a aria-expanded=\"false\" aria-controls=\"ccac03208426d7155\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3399-6\" data-target=\"#ccac03208426d7155\" href=\"#ccac03208426d7155\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Dynamic types: Stock qualification with initial value ZERO<\/span><\/a><\/h4><\/div><div id=\"ccac03208426d7155\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_ccac03208426d7155\"><div class=\"panel-body toggle-content fusion-clearfix\"><strong>Starting situation<\/strong><\/p>\n<ul>\n<li>Acquisition of an article stock\n<ul>\n<li>At least one dyn. Type Stock qualification is active.<\/li>\n<li>The capture value is empty.<\/li>\n<li>Entry on the database is made with ZERO.<\/li>\n<\/ul>\n<\/li>\n<li>Entry of a customer order position.\n<ul>\n<li>At least one dyn. Type Stock qualification is active.<\/li>\n<li>The capture value is empty.<\/li>\n<li>Entry on the database is made with ZERO.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Situation<\/strong><\/p>\n<ul>\n<li>Article stock change\n<ul>\n<li>On the article stock, the dyn. Type Stock qualification adjusted and saved.<\/li>\n<li>Afterwards, the value is removed and saved again.<\/li>\n<li>The capture value is empty.<\/li>\n<li>Entry on the database is made with &#8220;&#8221;.<\/li>\n<\/ul>\n<\/li>\n<li>Start customer order \/ storage location search\n<ul>\n<li>The dyn. Type inventory qualification compared between article inventory and the customer order position.<\/li>\n<li>Article stock = &#8220;&#8221;<br \/>\nCustomer order position = ZERO<\/li>\n<li>Storage location search ends with &#8220;No storage location found.&#8221;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>Workaround<\/strong><\/p>\n<ul>\n<li>Adjusting the values of the dyn. Type inventory qualification between article inventory and customer order position.<\/li>\n<li>(a) Article stock: Set stock qualification = ZERO on the database.<br \/>\nThe target is ZERO=ZERO.<\/li>\n<li>(b) Customer order position: Edit. Set the value of the stock qualification to a value, save and clear the value and save.<br \/>\nThe target is &#8220;&#8221;=&#8221;&#8221;.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-menu-anchor\" id=\"Data_interface\"><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-12 fusion_builder_column_inner_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:15px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper lazyload fusion-flex-column-wrapper-legacy fusion-empty-dims-bg-image\" style=\"background-position:left center;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-radius:6px 6px 0px 0px;border-width: 0 0 0 0;border-color:#e2e2e2;border-style:solid;border-radius:6px 6px 0px 0px;overflow:hidden;padding: 25px 20px 7px 20px;\" data-bg-url=\"https:\/\/help.coglas.com\/wp-content\/uploads\/2020\/04\/update_blank.jpg\" data-bg=\"https:\/\/help.coglas.com\/wp-content\/uploads\/2020\/04\/update_blank.jpg\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-9 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:24px;margin-top:0px;margin-right:0px;margin-bottom:15px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;font-size:1em;color:#ffffff;line-height:28px;\"><i class=\"fb-icon-element-7 fb-icon-element fontawesome-icon fa-database fal circle-no fusion-text-flow\" style=\"font-size:24px;margin-bottom:2px;\"><\/i><style>i.fb-icon-element.fontawesome-icon.fb-icon-element-7{ color: #ffffff;}i.fb-icon-element.fontawesome-icon.fb-icon-element-7:hover { color: #ffffff;}<\/style> Data interface<\/p><\/h2><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-13 fusion_builder_column_inner_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:-1px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-radius:0px 0px 6px 6px;border-width: 1px 1px 1px 1px;border-color:#e2e2e2;border-style:solid;border-radius:0px 0px 6px 6px;overflow:hidden;padding: 14px 20px 14px 20px;\"><style type=\"text\/css\">#accordion-3399-7 .fusion-panel:hover{ border-color: #e2e2e2 } #accordion-3399-7 .fusion-panel { border-color:#e2e2e2; }.fusion-accordian  #accordion-3399-7 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-3399-7 .panel-title a .fa-fusion-box:before{ font-size: 16px; width: 16px;}.fusion-accordian  #accordion-3399-7 .panel-title a{color:#027bce;font-family:\"Roboto\";font-weight:400;}.fusion-accordian  #accordion-3399-7 .toggle-content{font-size:16px;color:#4a4e57;font-family:\"Roboto\";font-weight:400;}.fusion-accordian  #accordion-3399-7 .fa-fusion-box { background-color: #33475b;border-color: #33475b;}.fusion-accordian  #accordion-3399-7 .panel-title a:not(.active):hover, #accordion-3399-7 .fusion-toggle-boxed-mode:hover .panel-title a { color: #0099d0;}.fusion-accordian  #accordion-3399-7 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-3399-7 .panel-title a:not(.active):hover .fa-fusion-box { background-color: #0099d0!important;border-color: #0099d0!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-3399-7\"><style type=\"text\/css\">.fusion-accordian  #accordion-3399-7 .panel-4c4a5dd23147bb4b4 .panel-title a{}.fusion-accordian  #accordion-3399-7 .panel-4c4a5dd23147bb4b4 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-4c4a5dd23147bb4b4\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_4c4a5dd23147bb4b4\"><a aria-expanded=\"false\" aria-controls=\"4c4a5dd23147bb4b4\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3399-7\" data-target=\"#4c4a5dd23147bb4b4\" href=\"#4c4a5dd23147bb4b4\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Import errors in general<\/span><\/a><\/h4><\/div><div id=\"4c4a5dd23147bb4b4\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_4c4a5dd23147bb4b4\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><strong>Situation<\/strong><\/p>\n<ul>\n<li>COGLAS &#8220;System &#8211; Data interface &#8211; Import\/Export&#8221;.<\/li>\n<li>The import reports an error when an Excel list is specified for import.<\/li>\n<\/ul>\n<p><strong>Cause<\/strong><\/p>\n<ul>\n<li>The COGLAS data interface import processes the data formats JSON, XML and Excel to a valid message type.<\/li>\n<li>A created report output is not suitable for data import! Do not use.<\/li>\n<\/ul>\n<p><strong>Solution<\/strong><\/p>\n<ul>\n<li>Create a data export to JSON, XML and Excel. You can then use this as a template for the data import.<\/li>\n<\/ul>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-3399-7 .panel-0afcd7ca6540d0978 .panel-title a{color:#027bce;}.fusion-accordian  #accordion-3399-7 .panel-0afcd7ca6540d0978 .toggle-content{color:#4a4e57;}<\/style><div class=\"fusion-panel panel-default panel-0afcd7ca6540d0978\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_0afcd7ca6540d0978\"><a aria-expanded=\"false\" aria-controls=\"0afcd7ca6540d0978\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3399-7\" data-target=\"#0afcd7ca6540d0978\" href=\"#0afcd7ca6540d0978\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Import error for \u201cTopologyNodes_v*\u201d<\/span><\/a><\/h4><\/div><div id=\"0afcd7ca6540d0978\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_0afcd7ca6540d0978\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><strong>Situation<\/strong><\/p>\n<ul>\n<li>Data import to the message type &#8220;TopologyNodes_v*&#8221; performed.<\/li>\n<li>The stock overview now no longer shows any data!<\/li>\n<\/ul>\n<p><strong>Cause<\/strong><\/p>\n<ul>\n<li>The data import was successful.<\/li>\n<li>The data, however, had an error.<\/li>\n<li>Example &#8211; The import file has been customized. In Excel, a &#8220;space bar&#8221; was captured and saved in an empty cell. The import does not reject the value &#8220;Space&#8221;, but in the stock overview the value is validated and can cause a display error if validated negatively.<\/li>\n<\/ul>\n<p><strong>Solution<\/strong><\/p>\n<ul>\n<li>Perform the test in the test system. Never perform a &#8220;test&#8221; in the PROD system!<\/li>\n<li>Restore the last status with the previously created backup.<\/li>\n<li>See the example with the value &#8220;Spacebar&#8221;. Deliberately clear all cells in the Excel table with [ENTF] and save the Excel table. Repeat data import.<\/li>\n<li>Save an export from the PROD system and import it into the test system.<\/li>\n<li>Use the template from the PROD system and import it again in the test system with the adjustment.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_5 1_5 fusion-one-fifth fusion-column-last\" style=\"width:20%;width:calc(20% - ( ( 4% + 4% ) * 0.2 ) );margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"wf_page_folders":[24],"_links":{"self":[{"href":"https:\/\/help3.coglas.com\/en\/wp-json\/wp\/v2\/pages\/3399"}],"collection":[{"href":"https:\/\/help3.coglas.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help3.coglas.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help3.coglas.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help3.coglas.com\/en\/wp-json\/wp\/v2\/comments?post=3399"}],"version-history":[{"count":10,"href":"https:\/\/help3.coglas.com\/en\/wp-json\/wp\/v2\/pages\/3399\/revisions"}],"predecessor-version":[{"id":5730,"href":"https:\/\/help3.coglas.com\/en\/wp-json\/wp\/v2\/pages\/3399\/revisions\/5730"}],"wp:attachment":[{"href":"https:\/\/help3.coglas.com\/en\/wp-json\/wp\/v2\/media?parent=3399"}],"wp:term":[{"taxonomy":"wf_page_folders","embeddable":true,"href":"https:\/\/help3.coglas.com\/en\/wp-json\/wp\/v2\/wf_page_folders?post=3399"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}