{"id":3387,"date":"2020-04-24T12:14:41","date_gmt":"2020-04-24T10:14:41","guid":{"rendered":"https:\/\/help.coglas.com\/support\/"},"modified":"2022-06-23T11:05:19","modified_gmt":"2022-06-23T09:05:19","slug":"support","status":"publish","type":"page","link":"https:\/\/help3.coglas.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #32475a;background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center\" style=\"max-width:104%;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-1{margin-top:10px!important; margin-right:0px!important;margin-bottom:15px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-1{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"font-size:32px;margin-top:10px;margin-right:0px;margin-bottom:15px;margin-left:0px;\"><h1 class=\"title-heading-center\" style=\"margin:0;font-size:1em;color:#ffffff;\">How can we help you?<\/h1><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 10px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-field input,.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-button input[type=submit] {height: 40px;}.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-button input[type=submit] {line-height: 40px;}.fusion-search-element-1.fusion-search-form-clean .searchform .fusion-search-form-content .fusion-search-field input {padding-left: 40px;}.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-button input[type=submit] {width: 40px;}.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-field input,.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-field input::placeholder,.fusion-search-element-1.fusion-search-form-clean .searchform .fusion-search-form-content .fusion-search-button input[type=submit] {color: #9ea0a4;}.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-field input:focus {border-color: #33475b;}.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-field input,.fusion-search-element-1.fusion-search-form-clean .searchform .fusion-search-form-content .fusion-search-button input[type=submit] {font-size: 16px;}.fusion-search-element-1 .searchform .fusion-search-form-content .fusion-search-field input {background-color: #ffffff;border-color: #e2e2e2;}.fusion-search-element-1 .searchform.fusion-search-form-classic .fusion-search-form-content, .fusion-search-form-classic .searchform:not(.fusion-search-form-clean) .fusion-search-form-content {border-radius: 4px;overflow: hidden;}.fusion-search-element-1 .fusion-search-form-content input.s {border-radius: 4px;}<\/style><div class=\"fusion-search-element fusion-search-element-1 fusion-search-form-clean\">\t\t<form role=\"search\" class=\"searchform fusion-search-form  fusion-live-search fusion-search-form-clean\" method=\"get\" action=\"https:\/\/help3.coglas.com\/en\/\">\n\t\t\t<div class=\"fusion-search-form-content\">\n\n\t\t\t\t\n\t\t\t\t<div class=\"fusion-search-field search-field\">\n\t\t\t\t\t<label><span class=\"screen-reader-text\">Search for:<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input type=\"search\" class=\"s fusion-live-search-input\" name=\"s\" id=\"fusion-live-search-input-0\" autocomplete=\"off\" placeholder=\"Search\" required aria-required=\"true\" aria-label=\"Search\"\/>\n\t\t\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"fusion-search-button search-button\">\n\t\t\t\t\t<input type=\"submit\" class=\"fusion-search-submit searchsubmit\" aria-label=\"Search\" value=\"&#xf002;\" \/>\n\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-slider-loading\"><\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t<input type=\"hidden\" name=\"post_type[]\" value=\"page\" \/><input type=\"hidden\" name=\"post_type[]\" value=\"avada_faq\" \/><input type=\"hidden\" name=\"search_limit_to_post_titles\" value=\"0\" \/><input type=\"hidden\" name=\"fs\" value=\"1\" \/>\n\t\t\t<\/div>\n\n\n\t\t\t\t\t\t\t<div class=\"fusion-search-results-wrapper\"><div class=\"fusion-search-results\"><\/div><\/div>\n\t\t\t\n\t\t<\/form>\n\t\t<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-1{width:50% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 3.84%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 3.84%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-right : 2% !important;margin-right : 1.92%;padding-left : 2% !important;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 80px;margin-top : 0px;padding-right : 30px;padding-bottom : 40px;margin-bottom : 0px;padding-left : 30px;}@media only screen and (max-width:640px) {.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 40px;padding-bottom : 20px;}}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center\" style=\"max-width:104%;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_2_3 2_3 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:10px;width:100%;\"><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-2{margin-top:10px!important; margin-right:0px!important;margin-bottom:15px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-2{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:20px;margin-top:10px;margin-right:0px;margin-bottom:15px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;font-size:1em;color:#33475b;line-height:26px;\"><i class=\"fb-icon-element-1 fb-icon-element fontawesome-icon fa-envelope fal circle-no fusion-text-flow\" style=\"font-size:22px;margin-right:11px;\"><\/i><style>i.fb-icon-element.fontawesome-icon.fb-icon-element-1{ color: #33475b;}i.fb-icon-element.fontawesome-icon.fb-icon-element-1:hover { color: #33475b;}<\/style> Support ticket<\/p><\/h2><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-nested-column-0{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-nested-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-nested-column-0{width:100% !important;order : 0;}.fusion-builder-nested-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-nested-column-0{width:100% !important;order : 0;}.fusion-builder-nested-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_1_2 1_2 fusion-flex-column fusion-flex-align-self-stretch\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-width: 1px 1px 1px 1px;border-color:#e2e2e2;border-style:solid;box-shadow:1px 1px 4px 0px rgba(0,0,0,0.14);;padding: 20px 35px 30px 35px;\"><div class=\"fusion-text fusion-text-1\"><p><strong>Create new ticket<\/strong><br \/>\nPlease submit a detailed description of your request. You can also revise and track your ticket again later.<\/p>\n<\/div><div ><style>.fusion-body .fusion-button.button-1{border-radius:3px 3px 3px 3px;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-default button-1 fusion-button-default-span fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/coglaspro.atlassian.net\/servicedesk\/customer\/portals\"><span class=\"fusion-button-text\">Create a ticket<\/span><\/a><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-nested-column-1{width:50% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-nested-column-1 > .fusion-column-wrapper {padding-top : 20px !important;padding-right : 35px !important;margin-right : 3.84%;padding-bottom : 30px !important;padding-left : 35px !important;margin-left : 3.84%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-nested-column-1{width:100% !important;order : 0;}.fusion-builder-nested-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-nested-column-1{width:100% !important;order : 0;}.fusion-builder-nested-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-2 fusion_builder_column_inner_1_2 1_2 fusion-flex-column fusion-flex-align-self-stretch\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-width: 1px 1px 1px 1px;border-color:#e2e2e2;border-style:solid;box-shadow:1px 1px 4px 0px rgba(0,0,0,0.14);;padding: 20px 35px 30px 35px;\"><div class=\"fusion-text fusion-text-2\"><p><strong>Check ticket status<\/strong><br \/>\nHere you can find the status and comments on your tickets as well as the history of all previous support requests.<\/p>\n<\/div><div ><style>.fusion-body .fusion-button.button-2{border-radius:3px 3px 3px 3px;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-default button-2 fusion-button-default-span fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/coglaspro.atlassian.net\/servicedesk\/customer\/user\/requests?status=open\"><span class=\"fusion-button-text\">Check status<\/span><\/a><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-nested-column-2{width:50% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-nested-column-2 > .fusion-column-wrapper {padding-top : 20px !important;padding-right : 35px !important;margin-right : 3.84%;padding-bottom : 30px !important;padding-left : 35px !important;margin-left : 3.84%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-nested-column-2{width:100% !important;order : 0;}.fusion-builder-nested-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-nested-column-2{width:100% !important;order : 0;}.fusion-builder-nested-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-2{width:66.6666666667% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-2 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 2.88%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 2.88%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-2{width:100% !important;order : 0;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 40px;margin-top : 0px;padding-right : 30px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 30px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 30px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 20px;}}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center\" style=\"max-width:104%;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_2_3 2_3 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-3 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-3{margin-top:10px!important; margin-right:0px!important;margin-bottom:15px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-3{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:20px;margin-top:10px;margin-right:0px;margin-bottom:15px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;font-size:1em;color:#33475b;line-height:26px;\"><i class=\"fb-icon-element-2 fb-icon-element fontawesome-icon fa-comment-alt-edit fal circle-no fusion-text-flow\" style=\"font-size:22px;margin-right:11px;\"><\/i><style>i.fb-icon-element.fontawesome-icon.fb-icon-element-2{ color: #33475b;}i.fb-icon-element.fontawesome-icon.fb-icon-element-2:hover { color: #33475b;}<\/style>Ticket Guideline<\/p><\/h2><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-nested-column-3{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-nested-column-3 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-nested-column-3{width:100% !important;order : 0;}.fusion-builder-nested-column-3 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-nested-column-3{width:100% !important;order : 0;}.fusion-builder-nested-column-3 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-4 fusion_builder_column_inner_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-width: 1px 1px 1px 1px;border-color:#e2e2e2;border-style:solid;box-shadow:1px 1px 4px 0px rgba(0,0,0,0.14);;padding: 20px 35px 20px 35px;\"><style type=\"text\/css\">#accordion-3387-1 .fusion-panel:hover{ border-color: #e2e2e2 } #accordion-3387-1 .fusion-panel { border-color:#e2e2e2; }.fusion-accordian  #accordion-3387-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-3387-1 .panel-title a .fa-fusion-box:before{ font-size: 16px; width: 16px;}.fusion-accordian  #accordion-3387-1 .panel-title a{color:#027bce;font-family:\"Roboto\";font-weight:400;}.fusion-accordian  #accordion-3387-1 .toggle-content{font-size:16px;color:#4a4e57;font-family:\"Roboto\";font-weight:400;}.fusion-accordian  #accordion-3387-1 .fa-fusion-box { background-color: #33475b;border-color: #33475b;}.fusion-accordian  #accordion-3387-1 .panel-title a:not(.active):hover, #accordion-3387-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #0099d0;}.fusion-accordian  #accordion-3387-1 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-3387-1 .panel-title a:not(.active):hover .fa-fusion-box { background-color: #0099d0!important;border-color: #0099d0!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-3387-1\"><style type=\"text\/css\">.fusion-accordian  #accordion-3387-1 .panel-61fe9c18e2e2e01ad .panel-title a{}.fusion-accordian  #accordion-3387-1 .panel-61fe9c18e2e2e01ad .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-61fe9c18e2e2e01ad fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_61fe9c18e2e2e01ad\"><a aria-expanded=\"false\" aria-controls=\"61fe9c18e2e2e01ad\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3387-1\" data-target=\"#61fe9c18e2e2e01ad\" href=\"#61fe9c18e2e2e01ad\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What information should always be included on a ticket, if possible:<\/span><\/a><\/h4><\/div><div id=\"61fe9c18e2e2e01ad\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_61fe9c18e2e2e01ad\"><div class=\"panel-body toggle-content fusion-clearfix\"><style type='text\/css'>.reading-box-container-1 .element-bottomshadow:before,.reading-box-container-1 .element-bottomshadow:after{opacity:0.70;}<\/style><div class=\"fusion-reading-box-container reading-box-container-1\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"reading-box\" style=\"background-color:#f9f9fb;border-width:1px;border-color:#eeeeee;border-left-width:3px;border-left-color:var(--primary_color);border-style:solid;\"><h2>Reference<\/h2><div class=\"reading-box-additional fusion-reading-box-additional\">\n<div>The more information you provide us directly, the faster\/better we can help you.<\/div>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div>\n<ol>\n<li><strong>What problem do you have<\/strong>\n<ul>\n<li>Brief explanation of what you are missing or what is not working as desired.<\/li>\n<li>If helpful, you can also attach pictures to the ticket that describe the case\/situation well.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Test or productive system?<\/strong><\/li>\n<li><strong>Which Warehouse?<\/strong><\/li>\n<li><strong>Could the case\/situation be replicated or is this an individual case?<\/strong>\n<ul>\n<li>Also at multiple workstations?<\/li>\n<li>Multiple customer orders?<\/li>\n<\/ul>\n<\/li>\n<li><strong>Since when does the case\/situation appear?<\/strong>\n<ul>\n<li>E.g. after an update or after a server restart (this only for &#8220;On-Premise&#8221; customers)<\/li>\n<\/ul>\n<\/li>\n<li><strong>Example data so COGLAS can understand the case\/situation.<\/strong>\n<ol>\n<li>Examples:\n<ul>\n<li>Article number?<\/li>\n<li>Customer order (the position concerned, if applicable)<\/li>\n<li>Storage unit?<\/li>\n<li>Warehouse number?<\/li>\n<\/ul>\n<\/li>\n<li>In which process does the case\/situation appear?\n<ul>\n<li>Short explanation, in which menu you have pressed which steps that causes this situation.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-3387-1 .panel-d1d74e19577bea4be .panel-title a{}.fusion-accordian  #accordion-3387-1 .panel-d1d74e19577bea4be .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-d1d74e19577bea4be fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_d1d74e19577bea4be\"><a aria-expanded=\"false\" aria-controls=\"d1d74e19577bea4be\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3387-1\" data-target=\"#d1d74e19577bea4be\" href=\"#d1d74e19577bea4be\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Why can't I create a ticket in the COGLAS Helpdesk?<\/span><\/a><\/h4><\/div><div id=\"d1d74e19577bea4be\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_d1d74e19577bea4be\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Each key user of a COGLAS WEB WMS installation gets an assigned account to the COGLAS helpdesk. Tickets can only be created and tracked through this account. If you do not have an account, you can also contact us via email at &#115;&#x75;&#x70;p&#111;&#x72;t&#64;&#x63;&#x6f;g&#108;&#x61;s&#46;&#x63;&#x6f;m.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-3387-1 .panel-5adf51a459cd71653 .panel-title a{}.fusion-accordian  #accordion-3387-1 .panel-5adf51a459cd71653 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-5adf51a459cd71653 fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_5adf51a459cd71653\"><a aria-expanded=\"false\" aria-controls=\"5adf51a459cd71653\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-3387-1\" data-target=\"#5adf51a459cd71653\" href=\"#5adf51a459cd71653\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Ticket participant notification<\/span><\/a><\/h4><\/div><div id=\"5adf51a459cd71653\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_5adf51a459cd71653\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p data-renderer-start-pos=\"50\"><strong data-renderer-mark=\"true\">1. Prerequisite strong,<br \/>\n<\/strong>The customer has a registered helpdesk account. The customer has already opened the web page to the <a class=\"sc-AnqlK fzqIDP\" title=\"http:\/\/Helpdesk.coglas.com\" href=\"http:\/\/helpdesk.coglas.com\/\" data-renderer-mark=\"true\">helpdesk.coglas.com<\/a> for confirmation and the registration was successful.<\/p>\n<p data-renderer-start-pos=\"245\"><strong data-renderer-mark=\"true\">2. ticket creation by the customerstrong,<br \/>\n<\/strong>The ticket creation is done by the customer. The ticket is distributed once to the organization.<\/p>\n<p data-renderer-start-pos=\"383\"><strong data-renderer-mark=\"true\">2.1 Enable further ticket notificationstrong,<br \/>\n<\/strong>The author of the ticket always has the notification active. The participant to an organization must activate his notification to the ticket once. To do this, the ticket must be opened in the <a class=\"sc-AnqlK fzqIDP\" title=\"http:\/\/Helpdesk.coglas.com\" href=\"http:\/\/helpdesk.coglas.com\/\" data-renderer-mark=\"true\">helpdesk.coglas.com<\/a>. On the right edge the switch option &#8220;Notification&#8221; can be set with &#8220;off\/on&#8221;.<\/p>\n<p data-renderer-start-pos=\"738\">Set &#8220;Notification = on&#8221;.<\/p>\n<p data-renderer-start-pos=\"776\"><strong data-renderer-mark=\"true\">2.2 Disable further ticket notificationstrong,<br \/>\n<\/strong>Open the ticket in the <a class=\"sc-AnqlK fzqIDP\" title=\"http:\/\/Helpdesk.coglas.com\" href=\"http:\/\/helpdesk.coglas.com\/\" data-renderer-mark=\"true\">helpdesk.coglas.com<\/a>. Use the &#8220;Notification&#8221; switch option with &#8220;off\/on&#8221;.<\/p>\n<p data-renderer-start-pos=\"934\">Set &#8220;Notification = off&#8221;.<\/p>\n<p data-renderer-start-pos=\"972\"><strong data-renderer-mark=\"true\">3. ticket creation by COGLASstrong,<br \/>\n<\/strong>The ticket is created by a COGLAS support employee. No initial notification will be sent to the organization!<\/p>\n<p data-renderer-start-pos=\"1132\">The author of the ticket will be adjusted afterwards. The first notification about the ticket is sent with the first comment about the ticket. The author does not have to set a notification manually from then on.<\/p>\n<p data-renderer-start-pos=\"1345\">The participant of the organization must manually go to the <a class=\"sc-AnqlK fzqIDP\" title=\"http:\/\/Helpdesk.coglas.com\" href=\"http:\/\/helpdesk.coglas.com\/\" data-renderer-mark=\"true\">helpdesk.coglas.com<\/a> and set the ticket there once for &#8220;notification&#8221;.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-nested-column-4{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-nested-column-4 > .fusion-column-wrapper {padding-top : 20px !important;padding-right : 35px !important;margin-right : 1.92%;padding-bottom : 20px !important;padding-left : 35px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-nested-column-4{width:100% !important;}.fusion-builder-nested-column-4 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-nested-column-4{width:100% !important;}.fusion-builder-nested-column-4 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-3{width:66.6666666667% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-3 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 2.88%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 2.88%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-3{width:100% !important;order : 0;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-3{width:100% !important;order : 0;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-3{ padding-top : 20px;margin-top : 0px;padding-right : 30px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 30px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center\" style=\"max-width:104%;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_2_3 2_3 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;border-width: 0 0 0 0;border-color:#e2e2e2;border-style:solid;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-4{margin-top:10px!important; margin-right:0px!important;margin-bottom:15px!important;margin-left:0px!important;}}@media only screen and (max-width:640px) {.fusion-title.fusion-title-4{margin-top:10px!important; margin-right:0px!important;margin-bottom:10px!important; margin-left:0px!important;}}<\/style><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"font-size:20px;margin-top:10px;margin-right:0px;margin-bottom:15px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;font-size:1em;color:#33475b;line-height:26px;\"><i class=\"fb-icon-element-3 fb-icon-element fontawesome-icon fa-paper-plane fal circle-no fusion-text-flow\" style=\"font-size:20px;margin-right:10px;\"><\/i><style>i.fb-icon-element.fontawesome-icon.fb-icon-element-3{ color: #33475b;}i.fb-icon-element.fontawesome-icon.fb-icon-element-3:hover { color: #33475b;}<\/style> Contact<\/p><\/h2><\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-4 fusion-columns-total-4 fusion-content-boxes-1 content-boxes-icon-with-title content-left\" data-animationOffset=\"top-into-view\" style=\"margin-top:0px;margin-bottom:0px;\"><style type=\"text\/css\">.fusion-content-boxes-1 .heading .content-box-heading {color:#212934;}\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-link-icon-hover .heading .content-box-heading,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-link-icon-hover .heading .heading-link .content-box-heading,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box-hover .heading .content-box-heading,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box-hover .heading .heading-link .content-box-heading,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-link-icon-hover.link-area-box .fusion-read-more,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-link-icon-hover.link-area-box .fusion-read-more::after,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-link-icon-hover.link-area-box .fusion-read-more::before,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .fusion-read-more:hover:after,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .fusion-read-more:hover:before,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .fusion-read-more:hover,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box-hover.link-area-box .fusion-read-more,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box-hover.link-area-box .fusion-read-more::after,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box-hover.link-area-box .fusion-read-more::before,\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-link-icon-hover .icon .circle-no,\n\t\t\t\t\t.fusion-content-boxes-1 .heading .heading-link:hover .content-box-heading {\n\t\t\t\t\t\tcolor: #65bc7b;\n\t\t\t\t\t}\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box-hover .icon .circle-no {\n\t\t\t\t\t\tcolor: #65bc7b !important;\n\t\t\t\t\t}.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box.link-area-box-hover .fusion-content-box-button {background: #0099d0;color: #ffffff;}.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box.link-area-box-hover .fusion-content-box-button .fusion-button-text {color: #ffffff;}\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-link-icon-hover .heading .icon > span {\n\t\t\t\t\t\tbackground-color: #65bc7b !important;\n\t\t\t\t\t}\n\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box-hover .heading .icon > span {\n\t\t\t\t\t\tborder-color: #65bc7b !important;\n\t\t\t\t\t}<\/style><div class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-3 col-md-3 col-sm-3 fusion-content-box-hover content-box-column-first-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" style=\"background-color:rgba(255,255,255,0);\" data-animationOffset=\"top-into-view\"><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\" style=\"color:#4a4e57;\">\n<p><strong><label class=\"about-label-bold\" data-bind=\"translateText: 'Label.Coglas'\">COGLAS GmbH<\/label><\/strong><br \/>\n<label data-bind=\"translateText: 'Label.CoglasAddressStreet'\">Hagenburger Str. 54a<\/label><br \/>\n<label data-bind=\"translateText: 'Label.CoglasAddressPlace'\">31515 Wunstorf<\/label><\/p>\n<\/div><\/div><\/div><div class=\"fusion-column content-box-column content-box-column content-box-column-2 col-lg-3 col-md-3 col-sm-3 fusion-content-box-hover \"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" style=\"background-color:rgba(255,255,255,0);\" data-animationOffset=\"top-into-view\"><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\" style=\"color:#4a4e57;\">\n<p><strong><label class=\"about-label-bold\" data-bind=\"translateText: 'Label.Support'\">Support<\/label><\/strong><br \/>\n<label data-bind=\"translateText: 'Label.PhoneSupport'\">+49 5031 94 17-77<\/label><br \/>\n<label data-bind=\"translateText: 'Label.SupportMail'\">&#115;u&#x70;p&#x6f;r&#x74;&#64;&#x63;&#111;&#x67;&#108;a&#x73;&#46;&#x63;o&#x6d;<\/label><\/p>\n<\/div><\/div><\/div><div class=\"fusion-column content-box-column content-box-column content-box-column-3 col-lg-3 col-md-3 col-sm-3 fusion-content-box-hover \"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" style=\"background-color:rgba(255,255,255,0);\" data-animationOffset=\"top-into-view\"><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\" style=\"color:#4a4e57;\">\n<p><strong><label class=\"about-label-bold\" data-bind=\"translateText: 'Label.Administration'\">Management<\/label><\/strong><br \/>\n<label data-bind=\"translateText: 'Label.PhoneAdministration'\">+49 5031 94 17-0<\/label><br \/>\n<label data-bind=\"translateText: 'Label.AdministrationMail'\">&#x69;&#x6e;&#x66;&#x6f;&#64;&#99;&#111;&#103;las&#x2e;&#x63;&#x6f;&#x6d;<\/label><\/p>\n<\/div><\/div><\/div><div class=\"fusion-column content-box-column content-box-column content-box-column-4 col-lg-3 col-md-3 col-sm-3 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper link-area-link-icon content-icon-wrapper-yes icon-hover-animation-fade\" style=\"background-color:rgba(255,255,255,0);\" data-animationOffset=\"top-into-view\"><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\" style=\"color:#4a4e57;\">\n<p><strong><label class=\"about-label-bold\" data-bind=\"translateText: 'Label.OpeningHours'\">Opening hours<\/label><\/strong><br \/>\n<label data-bind=\"translateText: 'Label.Days'\">Monday to Friday<\/label><br \/>\n<label data-bind=\"translateText: 'Label.Time'\">08:00 &#8211; 17:00<\/label><\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">\n\t\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .heading-link:hover .icon i.circle-yes,\n\t\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box:hover .heading-link .icon i.circle-yes,\n\t\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-link-icon-hover .heading .icon i.circle-yes,\n\t\t\t\t\t\t.fusion-content-boxes-1 .fusion-content-box-hover .link-area-box-hover .heading .icon i.circle-yes {\n\t\t\t\t\t\t\tbackground-color: #65bc7b !important;\n\t\t\t\t\t\t\tborder-color: #65bc7b !important;\n\t\t\t\t\t\t}<\/style><div class=\"fusion-clearfix\"><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-4{width:66.6666666667% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-4 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 2.88%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 2.88%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-4{width:100% !important;order : 0;}.fusion-builder-column-4 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-4{width:100% !important;order : 0;}.fusion-builder-column-4 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-4{ padding-top : 20px;margin-top : 0px;padding-right : 30px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 30px;}<\/style><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"wf_page_folders":[24],"_links":{"self":[{"href":"https:\/\/help3.coglas.com\/en\/wp-json\/wp\/v2\/pages\/3387"}],"collection":[{"href":"https:\/\/help3.coglas.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help3.coglas.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help3.coglas.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help3.coglas.com\/en\/wp-json\/wp\/v2\/comments?post=3387"}],"version-history":[{"count":10,"href":"https:\/\/help3.coglas.com\/en\/wp-json\/wp\/v2\/pages\/3387\/revisions"}],"predecessor-version":[{"id":5249,"href":"https:\/\/help3.coglas.com\/en\/wp-json\/wp\/v2\/pages\/3387\/revisions\/5249"}],"wp:attachment":[{"href":"https:\/\/help3.coglas.com\/en\/wp-json\/wp\/v2\/media?parent=3387"}],"wp:term":[{"taxonomy":"wf_page_folders","embeddable":true,"href":"https:\/\/help3.coglas.com\/en\/wp-json\/wp\/v2\/wf_page_folders?post=3387"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}